Return Policy

At Anime Sundae, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below to determine your eligibility for a return or exchange.

1. General Return Policy We accept returns for most items within 30 days of the delivery date. To be eligible for a return, items must:

  • Be unused, unwashed, and in their original condition.

  • Include all original packaging and tags.

  • Be accompanied by proof of purchase (e.g., order confirmation or receipt).

2. Non-Returnable Items The following items are not eligible for return or exchange:

  • Custom Items: Due to their personalized nature, all custom-made or "anime-ized" products are non-returnable and non-refundable.

  • Final Sale Items: Products marked as "final sale" at the time of purchase cannot be returned.

  • Digital Products: Any digital downloads or virtual items are non-returnable.

3. Defective or Damaged Items If you receive a defective or damaged item, please contact us within 7 days of delivery. Provide a description of the issue and include photos of the defective item. We will work with you to resolve the issue promptly, which may include a replacement or refund.

4. How to Initiate a Return To start a return, please follow these steps:

  1. Contact us at support@animesundae.com or call us at (213) 640-7803 with your order details.

  2. Await a return authorization from our team before shipping the item back.

  3. Once authorized, ship the item to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

6. Exchanges We offer exchanges for eligible items. Please contact us to initiate the exchange process and ensure your desired item is available.

7. Contact Us For questions or concerns about our return policy, please reach out to us:

Anime Sundae
P.O. Box 383
Homeland, CA 92548
Phone: (213) 640-7803
Email: support@animesundae.com

Thank you for shopping with Anime Sundae. We appreciate your support and understanding!